Privacy Policy

Effective Date: 3 September 2026

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices and rights available to you when you use our Services.

This Policy covers the Flukeful app as well as our other products, services, features, websites, platforms, and related offerings (collectively, the "Services").

When we use the term "Flukester", we mean a user of our Services. When we use the term "we," "us," or "our," we mean the company responsible for providing the relevant Services.

By using our Services, you acknowledge the practices described in this Privacy Policy. Where required by applicable law, we will ask for your consent before collecting or using certain information.

1. Information we collect

We collect information when you use our Services. Some information is provided directly by you, some information is collected automatically from your device or from your use of the Services, and some information may be received from other people or services.

The information we collect depends on which Services and features you use.

1.1 Information you provide

Many of our Services allow you to create an account. When you create an account or use our Services, you may provide us with information such as your name, username, phone number, email address, password, profile picture, preferences, interests, and other profile information.

You do not need to use your real name when creating a profile unless a particular feature requires it.

You may choose the name, username, profile picture, and other profile information that you want other users to see.

You may also create and maintain more than one profile where the Services allow it. For example, you may choose to maintain separate profiles for professional and personal use. This allows you to keep different aspects of your identity, contacts, content, and activity separate.

Each profile is subject to this Privacy Policy and our Terms.

You may also provide information when you:

• Create or update your account or profile.
• Contact our Support or Safety teams.
• Send messages or other communications through the Services.
• Post, upload, save, or otherwise share content.
• Participate in surveys, research, competitions, promotions, or other activities.
• Purchase products, subscriptions, or other services.
• Provide feedback, comments, or suggestions.
• Contact us through email, forms, or other channels.

Some information you provide through the Services may be private, such as communications sent to particular users or groups. Other information may be public, depending on the feature and the settings you choose.

You should remember that users who can access your content may be able to save, copy, screenshot, record, or otherwise share that content outside of the Services. You should therefore avoid sending or posting anything that you would not want another person to retain or share.

Account information

To create an account, you may provide information such as your phone number, profile name, username, email address, password, and optional profile picture.

Your profile name does not necessarily have to be your legal or real name.

You may maintain multiple profiles where this functionality is available. For example, you may use one profile for professional activities and another for personal activities.

User support

If you contact us for assistance, we collect the information you choose to provide and any information reasonably necessary to understand and resolve your issue.

This may include correspondence, support requests, files or screenshots you provide, and information about app performance or account issues.

Payment and transaction information

If you purchase a product or subscription through our Services, we may collect information needed to process and manage the transaction.

This may include your name, email address, physical address, billing address, payment method, transaction details, and information needed to verify your identity.

We may retain information about transactions you make through the Services, including purchase history.

Content you post or share

When you post, upload, send, or share content through our Services, we collect information associated with that content.

Depending on the feature, this may include your username, display name, comments, reactions, interests, status, photographs, videos, audio recordings, or other content.

Where you grant permission for the Services to access your camera, microphone, photo library, or similar device features, we may collect the information necessary to provide the relevant feature.

1.2 Information we collect automatically

When you use our Services, we may automatically collect information about your device, connection, activity, and interaction with the Services.

Your device may include a mobile phone, computer, tablet, gaming system, smart TV, or other connected device.

The information we collect may include:

Usage and log Information

We may collect information about how you use the Services, including activity logs, diagnostic information, crash reports, performance information, features used, interactions with content, and information about errors or technical problems.

Device and connection information

We may collect information about the device you use to access the Services, including:

• Device type and hardware model.
• Operating system and version.
• Mobile network and network provider.
• IP address.
• Browser type and settings.
• Device identifiers and advertising identifiers.
• Application identifiers.
• Language and regional settings.
• Other technical information associated with your device.

Online activity and preferences

We may collect information about how you interact with our Services and content, including your browsing activity, features you use, searches, interactions, preferences, interests, and choices.

We may use this information to understand how our Services are being used, improve the Services, personalise your experience, and understand the effectiveness of our Services.

Online identifiers

We may collect identifiers such as your IP address, cookie identifiers, advertising identifiers, mobile identifiers, device identifiers, and other unique identifiers associated with your device or browser.

Your IP address may also provide us with approximate information about your location.

Location information

We may collect information about the general location associated with your device, such as an approximate location derived from your IP address.

Where a feature requires precise location information, we will request permission where required by applicable law before accessing precise location information from your device.

You can control certain location permissions through your device settings.

Tracking technologies

We and our service providers may use cookies, pixels, tags, beacons, scripts, SDKs, local storage, and similar technologies to collect information about your use of the Services.

These technologies may be used to:

• Keep the Services functioning.
• Remember your preferences and settings.
• Understand how people use the Services.
• Measure performance.
• Detect and prevent fraud or security threats.
• Improve our Services.

1.3 Information we receive from others

We may receive information about you from other people, companies, organisations, and services.

This may include information from:

• Other users.
• Our affiliates.
• Service providers that operate the Services on our behalf.
• Third-party services that you choose to connect to our Services.
• Publicly available sources.
• Organisations that help us prevent fraud, abuse, or unlawful activity.

For example, another user may provide us with your contact information when using a feature that allows them to find or invite contacts.

If you connect your Flukeful account with another service, we may receive information from that service in accordance with your settings and the privacy policy of that service.

Third parties may collect information separately from us. We encourage you to review the privacy policies of any third-party service you use or connect to our Services.

1.4 Information we derive

We may combine information we collect from different sources and use it to derive additional information about your preferences, interests, approximate location, likely usage patterns, or other characteristics.

Where required by applicable law, we will obtain consent before using information for purposes that require consent.

1.5 Information collected with your permission

Some features require access to information or functionality on your device.

Depending on the feature and your device, we may ask for permission to access:

• Your camera.
• Your microphone.
• Your photo or media library.
• Your contacts or address book.
• Your precise location.
• Notifications.
• Other device functionality.

You can generally change these permissions through your device settings.

If you do not provide a permission required for a particular feature, that feature may not work as intended.

Address Book Contacts

With your permission, we may access your device's address book to help identify which of your contacts already use our Services or to enable features involving invitations or communication.

2. How we use information

We use the information we collect to operate, provide, maintain, improve, personalise, secure, and develop our Services.

Depending on the circumstances and applicable law, we may process your information because it is necessary to provide the Services you requested, to perform our agreement with you, because we have a legitimate interest in doing so, because you have given us permission, or because we are legally required or permitted to process it.

2.1 Providing and operating the services

We use information to:

• Create and manage accounts.
• Authenticate accounts and verify identity where appropriate.
• Provide the features and functionality you request.
• Deliver communications and content.
• Process transactions and subscriptions.
• Provide customer support.
• Maintain and administer the Services.
• Remember your preferences and settings.
• Provide account updates and service notifications.
• Fulfil our obligations under our Terms.

2.2 Personalising your experience

We may personalise your experience with the Services by using information about your activity, preferences, interests, interactions, and content.

Personalisation may include recommending content, features, people, or other experiences that we think may be relevant to you.

We may also use information about your interactions with other users or the content you view, create, or engage with to provide a more relevant experience.

Our aim is not simply to show you more of what you already use. Personalisation may also introduce you to alternative content, features, or experiences that we think may be helpful.

2.3 Analytics and research

We use information to understand how people use our Services and how our Services are performing.

This may include:

• Measuring usage and engagement.
• Identifying trends and patterns.
• Understanding demand for features.
• Monitoring technical performance.
• Testing new features.
• Conducting research and surveys.
• Measuring the effectiveness of our Services.
• Creating aggregated or statistical insights.
• Understanding our community and how our Services fit into people's lives.

Where possible, we may use aggregated, anonymised, or de-identified information for these purposes.

2.4 Developing and improving the Services

We use information to develop, test, maintain, and improve our Services.

This may include using information to:

• Fix bugs and technical problems.
• Improve reliability and performance.
• Develop new features.
• Test changes to existing features.
• Understand how features are used.
• Improve user experience.
• Develop algorithms and other technologies.
• Conduct internal research and testing.

Where we use information to develop automated systems, algorithms, or machine learning technologies, we take reasonable steps to use information appropriately and only to the extent necessary for the relevant purpose.

2.5 Safety, security, and fraud prevention

We use information to help protect the safety, security, and integrity of our Services, our users, and our systems.

This may include:

• Detecting and preventing fraud.
• Detecting spam and abuse.
• Investigating suspicious activity.
• Protecting accounts.
• Verifying identity or age where appropriate.
• Detecting malicious or unlawful activity.
• Monitoring and protecting our systems.
• Investigating potential violations of our Terms or policies.
• Preventing unauthorised access.
• Protecting the rights, property, and safety of our users and others.

We may use automated tools and other technologies to identify potentially harmful, unlawful, fraudulent, or abusive activity.

These tools may use account, device, usage, and content-related information.

2.6 Communications

We may contact you about your account, our Services, security, transactions, or other matters relating to your use of the Services.

For example, we may send:

• Account notifications.
• Security alerts.
• Service updates.
• Transactional communications.
• Support responses.
• Information about changes to our Services or policies.

Where permitted by law, we may also send you marketing communications about our Services, features, promotions, or offers that we think may interest you.

You can opt out of promotional communications by following the instructions provided in the communication or by using the relevant account or device settings.

Even if you opt out of marketing communications, we may still send important service-related communications.

2.7 Support

When you contact us for help, we use the information you provide and other relevant information available to us to understand your issue, respond to your request, and improve our support and Services.

2.8 Enforcing our Terms and complying with the law

We may use information to:

• Enforce our Terms and other policies.
• Investigate potential violations.
• Respond to valid legal requests.
• Comply with applicable laws and regulations.
• Respond to government, regulatory, judicial, or law enforcement requests.
• Establish, exercise, or defend legal claims.
• Protect our legal rights and interests.
• Prevent or investigate fraud, abuse, or unlawful activity.

2.9 Other purposes with your permission

There may be circumstances where we ask for your permission to use your information for a specific purpose not otherwise described in this Policy.

Where we ask for permission, you can choose whether to provide it unless the information is necessary to provide a particular feature or service.

3. How we share information

We do not sell, rent, or share your personal information with third parties for their own purposes.

We do not sell your personal information to advertisers, data brokers, marketing companies, or other organisations.

We do not provide your personal information to third parties for their own independent advertising or marketing purposes.

Your information is primarily used by us to provide, operate, maintain, secure, and improve the Services.

There are, however, limited circumstances in which information may need to be disclosed to another organisation, as described below.

3.1 Service providers

We may use carefully selected third-party companies and individuals to help us operate and provide the Services.

These service providers may provide:

• Hosting and cloud infrastructure.
• Technical and IT services.
• Customer support.
• Payment processing.
• Security and fraud prevention.
• Communications and email delivery.
• Analytics and technical measurement.
• Other essential business support services.

These service providers process information on our behalf and only to the extent necessary to provide the services we have engaged them to provide.

We require our service providers to protect personal information and, where applicable, to comply with contractual and legal data protection requirements.

Service providers are not permitted to sell your personal information or use it for their own independent advertising or marketing purposes.

3.2 Communication with other users

Some features of the Services allow you to communicate or share content with other users.

The information visible to another user depends on the feature and the settings you choose.

For example, your profile information, status, comments, or content may be visible to the people you choose to communicate or share with.

You should remember that recipients may save, screenshot, copy, record, or otherwise share content outside of the Services.

3.3 Legal, aafety, and aecurity reasons

We may disclose information where we reasonably believe it is necessary to:

• Comply with applicable law or a valid legal process.
• Respond to a government, regulatory, judicial, or law enforcement request.
• Investigate or enforce our Terms or policies.
• Detect, prevent, or address fraud, security, or technical issues.
• Protect our rights, property, or safety.
• Protect our users, employees, or the public.
• Establish, exercise, or defend legal claims.

3.4 Affiliates

We may share information with companies within our corporate group where necessary to provide, operate, maintain, improve, secure, or support the Services and for the other purposes described in this Policy.

Any such sharing remains subject to appropriate privacy and security protections.

3.5 Corporate transactions

If we are involved in a merger, acquisition, reorganisation, restructuring, financing, sale of assets, bankruptcy, or similar corporate transaction, information may be transferred to the relevant parties as part of that transaction.

Where required by applicable law, we will provide any required notice or obtain any required consent.

3.6 Third-party integrations

Our Services may contain links to or integrations with third-party services.

If you choose to interact with a third-party service, that service may collect information directly from you.

We do not control the privacy practices of third-party services, and their collection and use of information will be governed by their own privacy policies.

We encourage you to review the privacy policy of any third-party service before using it.

4. Data retention and deletion

We retain personal information for as long as reasonably necessary to provide our Services, fulfil the purposes described in this Policy, comply with our legal obligations, resolve disputes, enforce our agreements, prevent fraud, or protect our rights and the security of our Services.

The length of time we retain information depends on factors including:

• The purpose for which the information was collected.
• How long we need the information to provide the Services.
• The nature and sensitivity of the information.
• Our legal and regulatory obligations.
• Whether we need the information to establish, exercise, or defend legal claims.
• Security and fraud-prevention requirements.

We may retain certain information after you close your account where necessary for these purposes.

We may also retain limited information about privacy requests so that we can record and comply with your choices.

Information may remain in backup systems for a limited period after it has been deleted from active systems, subject to our normal backup and deletion processes.

We cannot guarantee that deletion will occur immediately or by a specific date in every circumstance.

4.1 Account closure

If you close or delete your account, we will take steps to delete or anonymise your personal information in accordance with our applicable deletion processes and legal obligations.

Some information may need to be retained for a period of time where required or permitted by law or where reasonably necessary for security, fraud prevention, dispute resolution, or other legitimate purposes.

4.2 Your deletion rights

You can request deletion of your personal information where this right is available to you under applicable law.

Go to the Settings section of your account to delete your identity.

5. Security and encryption

We use reasonable technical, administrative, and organisational measures designed to protect personal information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or unauthorised access.

These measures may include access controls, encryption, authentication, monitoring, security testing, and other safeguards appropriate to the nature of the information and the risks involved.

5.1 Encryption in transit

Information transmitted between your device and our servers is encrypted using appropriate security technologies designed to protect it from unauthorised interception.

5.2 Encryption of communications

Depending on the feature, your settings, and the technology used by the Services, certain communications may use end-to-end encryption or other forms of encryption.

Where end-to-end encryption is used, the content is designed so that only the intended parties can access the encrypted content.

No method of transmitting or storing information is completely secure, and we cannot guarantee absolute security.

6. Your privacy rights and choices

Depending on where you live, you may have certain rights regarding your personal information.

These rights may include:

• The right to know whether we process your personal information.
• The right to request access to personal information we hold about you.
• The right to request a copy of your personal information.
• The right to request correction of inaccurate information.
• The right to request deletion of your personal information.
• The right to request restriction of processing in certain circumstances.
• The right to object to certain processing.
• The right to withdraw consent where processing is based on consent.
• The right to receive or request transfer of certain personal information.
• The right to opt out of certain marketing activities.
• The right to appeal a decision concerning a privacy request, where applicable.

These rights are not available in every jurisdiction and may be subject to exceptions or limitations under applicable law.

For example, we may be required to retain certain information for legal, security, fraud-prevention, or other legitimate purposes.

6.1 How to exercise your rights

To exercise a privacy right, you can contact us using the details in the Contact Us section or use any privacy rights form or account tools we make available.

We may need to verify your identity before completing certain requests. This helps protect your account and personal information from unauthorised requests.

If you submit a request on behalf of another person, we may require evidence that you are authorised to act on their behalf.

We will respond to valid requests within the period required by applicable law.

6.2 Marketing choices

You can opt out of promotional emails by following the unsubscribe instructions in those communications.

You may also be able to control promotional communications through your account or device settings.

Opting out of marketing communications does not prevent us from sending important service, security, transactional, or account-related communications.

6.3 Cookies and similar technologies

You can control certain cookies and similar technologies through your browser, device settings, or any consent management tools we make available.

Blocking or disabling certain technologies may affect how some parts of the Services function.

6.4 Do not track

Some browsers offer a "Do Not Track" setting.

Unless otherwise required by applicable law, our Services may not respond to all browser-based Do Not Track signals.

Where required by applicable law, we will recognise and process legally recognised privacy signals in accordance with the requirements applicable to us.

7. International transfers

We may process and store personal information in countries other than the country where you live.

Those countries may have data protection laws that differ from the laws in your country.

Where we transfer personal information internationally, we take steps required by applicable data protection laws to provide appropriate safeguards.

Depending on the circumstances, these safeguards may include contractual protections, recognised transfer mechanisms, adequacy decisions, or other lawful safeguards.

8. Children's and minors' privacy

Our Services may have age restrictions or may not be intended for children of certain ages.

We do not knowingly collect personal information from children where doing so is prohibited by applicable law.

If you believe that a child has provided us with personal information in circumstances where we should not have collected it, please contact us so that we can investigate and take appropriate action.

Where applicable law provides additional protections or rights for children or minors, we will comply with those requirements.

9. Automated decision-making and profiling

We may use automated technologies, algorithms, or similar systems to help us personalise content, recommend features, detect fraud, improve security, analyse usage, or provide other functionality.

For example, automated systems may help determine which content or recommendations may be relevant to you.

Where required by applicable law, you may have rights relating to automated decision-making or profiling.

We do not intend to use automated decision-making to make decisions that produce legal or similarly significant effects on you unless permitted by applicable law and subject to any rights or safeguards required by law.

10. Aggregated, anonymised, and de-identified information

We may create aggregated, anonymised, or de-identified information from personal information.

This information may be used for purposes such as analytics, research, product development, security, and understanding trends.

Where we maintain information in a de-identified form, we will not attempt to re-identify it except where permitted or required by applicable law.

11. Your identities

Flukeful is designed to give you flexibility over how you present yourself.

You are not required to use your real name on your profile unless a particular feature or applicable law requires it.

You may choose a name, username, or other details that you prefer.

Where the Services allow multiple profiles, you may create and maintain more than one profile.

For example, you may have:

• A professional profile for work, business, networking, or professional contacts.
• A personal profile for friends, family, hobbies, or personal interests.

Using multiple profiles allows you to keep your professional and personal activity separate.

You are responsible for the information you choose to make available through each profile and for complying with our Terms when using multiple profiles.

Having multiple profiles does not allow you to evade enforcement of our Terms, impersonate another person, commit fraud, or otherwise misuse the Services.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Changes may be necessary because of new features, changes to our Services, technological developments, changes in industry practices, legal or regulatory requirements, or other reasons.

If we make material changes, we will provide notice in an appropriate manner and, where required by applicable law, obtain your consent or provide you with an opportunity to object.

The Effective Date at the beginning of this Policy indicates when the Policy was last updated.

13. Contact us

If you have questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal information, please contact our privacy compliance team at:

privacy@flukeful.com

When contacting us, please provide enough information for us to understand and respond to your request.

If you have an unresolved privacy concern, you may also have the right to contact your local data protection or privacy regulator, depending on where you live.

14. Additional privacy rights

Privacy laws in some countries, states, and regions provide additional rights or disclosures.

Depending on where you live, these may include rights relating to:

• Accessing your personal information.
• Correcting inaccurate information.
• Deleting your personal information.
• Restricting or objecting to certain processing.
• Receiving a copy of certain personal information.
• Withdrawing consent.
• Opting out of certain marketing activities.
• Appealing a decision concerning a privacy request.

Where these rights apply to you, we will provide the relevant mechanisms required by applicable law.

Your available rights may depend on your location, the Services you use, and the circumstances in which we process your information.

Summary of our privacy approach

We believe you should have meaningful control over your identity and personal information.

In particular:

• You do not have to use your real name on your profile unless required for a particular feature or by law.
• You can have multiple profiles where the Services support this, including separate professional and personal profiles.
• We do not sell your personal information.
• We do not share your personal information with third parties for their own independent advertising or marketing purposes.
• We only use service providers where necessary to operate and support the Services, and they process information on our behalf.
• We may disclose information when legally required or when necessary to protect the safety and security of our Services and users.
• You can request deletion of your account and personal information, subject to applicable legal and security requirements.